Customer Support Agent (m/f/d)

Permanent employee, Full-time · Neusäß

Your mission

Let us guess: you are tired of boring support activities that repeat from day to day. You are looking for some bigger purpose that challenges your mastery? Join our techie team and provide our enterprise customers with best-in-class support.

You record, process, document and solve product-specific support requests - your holistic responsibility
You run in-depth analysis, reproduce problems and provide solutions or workarounds
You provide input for publications such as white papers and training materials
You are responsible for the administration and maintenance of our test systems

Your profile

Strong oral and written communication skills in English and German
Experience in 1st or 2nd level support as well as in the area of incident management
Technical degree in computer science or training in IT- systems management
Sound knowledge of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as Active Directory
Experience with terminal servers, desktop virtualisation techniques
Knowledge in the areas of network technology, firewall, DMZ and proxy server

Why us?

Dream big: we ensure an environment in which you can grow and perform
Passion: do what you can do best - we develop our team and individuals in their career as well
Play for #1: our vision is big - let's excel together!

Apply for this job

About us

From humble beginnings to global business

Join millions of users worldwide who already trust in Password Safe – including 21 of the top 40 DAX companies. Driven by the passion to protect: We maintain the highest standards and continuous innovation with professional Enterprise Password Management. Password Safe – IT-Security made in Germany.

Password Safe was created in the late 90s based on a specific need. At that time, there was still no software dedicated to professional password management and today, our product is a market leader in German speaking countries.

»For us, security is not just an option. It is a promise we make to our customers, and we are working hard every day to keep that promise.«

Thomas Malchar | CEO MATESO GMBH

Deine Aufgaben

You record, process, document and solve product-specific support requests - your holistic responsibility
You run in-depth analysis, reproduce problems and provide solutions or workarounds
You provide input for publications such as white papers and training materials
You are responsible for the administration and maintenance of our test systems

Dein Profil

Strong oral and written communication skills in English and German
Experience in 1st or 2nd level support as well as in the area of incident management
Technical degree in computer science or training in IT- systems management
Sound knowledge of Windows 7, 8, 10 and Windows Server 2012, 2016, 2019 as well as Active Directory
Experience with terminal servers, desktop virtualisation techniques
Knowledge in the areas of network technology, firewall, DMZ and proxy server

Warum wir?

Dream big: we ensure an environment in which you can grow and perform
Smart Work: work from anywhere or our offices near Augsburg and Berlin
Passion: do what you can do best - we develop our team and individuals in their career as well
Play for #1: our vision is big - let's excel together!

Apply for this job

Über uns

Von kleinen Anfängen zum globalen Unternehmen

Weltweit nutzen mehrere Millionen User Password Safe, 21 der Top 40 DAX Unternehmen vertrauen auf uns. Selbstkritik und der eiserne Wille, sich stets verbessern zu wollen, sind tief in unserer Firmenphilosophie verankert. Unser Anspruch ist es, nicht nur die neuesten Technologien zu nutzen, sondern vor allem bahnbrechende Innovationen und somit zukunftsorientierte Alleinstellungsmerkmale zu erschaffen.

Password Safe entstand bereits Ende der 90er Jahre aus einem konkreten Bedürfnis: Es gab zum damaligen Zeitpunkt keine Software, welche sich thematisch professioneller Passwortverwaltung widmete - heute haben wir die Marktführerschaft im gesamten deutschsprachigen Raum.

»Sicherheit ist für uns keine Option. Es ist ein Versprechen an unsere Kunden, für das wir täglich hart arbeiten.«

Thomas Malchar | CEO MATESO GmbH

Apply for this job

Your application!

We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at jennifer.malchar@mateso.de.